Personal data processing policy.
Last updated: December 3, 2025
The following privacy policy will apply immediately to users who register at https://gestionamostustramites.es/
as of May 25, 2018. For all existing users, it will take effect on May 25, 2018, the date on which the General Data Protection Regulation (GDPR), Regulation (EU) 2016/679, became applicable, later followed by Spain's Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights, and you must give your consent to continue using our service. However, you can already accept these Terms at any time by logging in to your account.
Data Privacy Statement
We, Gestionamos Tus Trámites, represented by Paula Juliana Martínez Monroy, Tax ID (CIF): 60225205G, with address at Carrer Constitució 2, Centro de Negocios Sant Just Diagonal, Ground Floor, 08960 Sant Just Desvern, Barcelona, are the operators of the website https://gestionamostustramites.es/
, as well as the providers of the advisory services offered through our platform, website and associated channels (including WhatsApp, email and contact forms).
We are responsible for the collection, processing and use of your personal data in accordance with data protection law, specifically the General Data Protection Regulation (GDPR).
You, as the client, are the controller of your data, and Gestionamos Tus Trámites acts as a data processor when it carries out administrative formalities and processes on your behalf. We use your data in strict compliance with applicable law.
With this Privacy Statement, we want to let you know what personal data is collected and stored when you visit our website or use our services. You will also find information about how we use your data and what rights you have regarding its use.
- Data security
To protect your information, all data you provide to us is encrypted using the TLS (Transport Layer Security) protocol, which ensures secure transfer (the same protocol used in online banking).
We also take technical and organizational security measures to protect your data against unauthorized access, tampering, loss or destruction.
Your password is stored in encrypted form, and you will never be asked for it by phone or email.
Data is stored in a secure environment within the European Union. Access is limited to authorized staff and to providers strictly necessary to deliver the service.
Although we take all necessary measures, we cannot guarantee the complete security of data transmission over the Internet. By sending your data, you accept responsibility for the inherent risks.
- Collection and storage of personal data and its purpose
- a) If you visit our website
You can visit our website without revealing your identity. Your browser automatically sends technical information, which is stored temporarily:
IP address, Date and time, Browser type and operating system, Referring URL, Server access information. This data is used exclusively to ensure the stability and security of the site. We also use cookies and analytics tools (see sections 3 to 5).
- b) If you use our services and register / contact us
To access certain services (such as applying for immigration or nationality processes, booking appointments or receiving advice), we collect:
First and last name, Identity document, Phone number, Email address, Data needed to carry out formalities on your behalf, Additional information provided in forms or via WhatsApp.
We use this data to: Verify your identity, Manage processes and applications, Establish and maintain our contractual relationship with you, Contact you when necessary, Comply with legal obligations.
- c) If you sign up for our newsletter
If you agree to receive our newsletter, we will use your email address to send you: Useful information about processes, Relevant updates, Optional commercial communications.
You can unsubscribe at any time by writing to: paula.martinez@gestors.net
- d) Third-party data used for processes
We may receive or process third-party data when: You enter additional information about beneficiaries, We handle processes that include family documentation, Information must be transferred to public authorities.
In all cases, you are responsible for ensuring that you have the necessary authorization to share that data.
- Consent to data transfer
We transfer your personal data only when: It is necessary to provide the service, You have given your explicit consent, It is required by law, We must share it with Spanish authorities during a process.
Gestionamos Tus Trámites does not sell personal data.
We also ensure that any provider with whom information is shared complies with data protection regulations.
You can withdraw your consent at any time by requesting that your file be closed and your data erased, except for data we are legally required to keep.
For questions about your personal data, you can write to: paula.martinez@gestors.net
If you are not satisfied, you can file a complaint with the AEPD (Spanish Data Protection Agency).
- Cookies
The site uses session cookies, analytics cookies and functional cookies. You can disable them in your browser, although this may prevent the site from working properly.
- Web analytics
We may use tools such as Google Analytics to analyze how the website is used. Data collection is anonymous (masked IP). The information is used solely for statistical purposes and to improve the service.
- Targeting and advertising
We may use online advertising technologies (such as Google Ads) anonymously to show relevant ads. This information is never linked to your personal data. You can turn off personalized advertising in your Google settings.
- Facebook tracking
We do not use social plugins that share your data directly. We may occasionally use the Facebook pixel to measure conversions from advertising campaigns, without sharing personal data with the platform.
- User rights
You have the right to: Access your data, Rectify incorrect information, Request its erasure, Object to processing, Restrict its use, Port your data to another provider. To exercise any of these rights:
- Changes to this Statement
This policy may be updated due to legal or technical changes. It will always be available on our website. Data Processing Agreement (DPA) (Adapted for Gestionamos Tus Trámites)
This DPA governs the relationship between you, as the data owner (controller), and Gestionamos Tus Trámites as processor when we carry out processes on your behalf. Gestionamos Tus Trámites guarantees that the data is processed:
In accordance with the GDPR
Following your instructions, Solely for the purpose of performing the contracted services, Under strict security measures
The rest of the document (definitions, responsibilities, duration, jurisdiction, data categories, audits, etc.) applies in the same way, replacing:
Gestionamos Tus Trámites paula.martinez@gestors.net